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The Browser panel doesn’t open on its own. When the agent starts using the browser, a Browser bar appears just above the message box. Click it to open the panel.
Browser bar above the chat message box with a small page preview, Browser with a green live dot, and 1 step · 1:15
The panel opens for you only when the agent hands you the browser to sign in, enter a code, or solve a CAPTCHA. See When does the agent ask me for help?.
No bar means the agent hasn’t used the browser in this chat. See Why is the browser turned off for me?.
A replay appears when the agent’s turn finishes, so a running or paused turn doesn’t show one yet.